Repair & Rebuild Manager Caterpillar

What You Will Do:

Overseeing research of multiple requests from business development leaders across the country.

Developing, recommending and implementing market research plans for key products and services; collaborating on brand positioning, databases and direct response.

Developing strategic plans for expansion of existing brands and development of new products or services; coordinating the implementation of plans.

Presenting overall marketing plans and strategic direction for region to senior management for funding approval and support.

What You Have (Basic Skills Required): 

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience: 

Facilitates creation of the 'right' products and services to resolve customer business issues.

Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

Advises others on creating customer focused environments in various scenarios.

Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Communicates and models the criticality of customer focus as an organizational strategy.