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Reservation Agent - Crowne Plaza Doha - The Business Park

Intercontinental Hotels Group (IHG)

3 - 4 years Qatar - Qatar

Diploma(Other). Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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Duties and Responsibilities
1. Sell the hotel products and services using up-selling and suggestive selling techniques Promote the Hotel's (and IHG generally) products and services
Maintain a high level of product and service knowledge about all IHG Hotels in your region Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage "no show" reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (e.g. to travel agents, business houses etc)
Prepare reservation sales reports

Industry Type : Hotels / Hospitality
Functional Area : Ticketing / Reservations


Front Office Hospitality Billing Reservation Agent Credit Approval Management Investigation Executive Monitoring Excel

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Intercontinental Hotels Group (IHG)

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