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Reservation Agent : Crowne Plaza Duqm, Oman

Intercontinental Hotels Group

Posted on June 14, 2019

2 - 3 years Oman - Oman

Any Nationality

Opening 01

Job Description

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As Reservation Agent, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage telephone, fax and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue Produce quotations and written confirmation to all clients
• Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
What we need from you
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Knowledge of the hotel property management systems Previous experience in the Reservations department within the 4 or 5 star hotel is a must. Proven sales experience within the hotel/leisure sector Higher education qualification equivalent in hospitality or related field Positive attitude and good communication skills Commitment to delivering a high level of guest service Confident telephone manner High level of IT skills Excellent grooming standards


Hotels / Hospitality

Ticketing / Reservations

Keywords

Reservation Agent

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Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
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