Reservation Agent : Crowne Plaza Duqm, Oman Intercontinental Hotels Group Posted on June 14, 2019 2 - 3 years Oman - Oman Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB As Reservation Agent, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:• Manage telephone, fax and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue Produce quotations and written confirmation to all clients• Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services, selling techniques, and billing and processing contracts• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriateWhat we need from youTo successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:Knowledge of the hotel property management systems Previous experience in the Reservations department within the 4 or 5 star hotel is a must. Proven sales experience within the hotel/leisure sector Higher education qualification equivalent in hospitality or related field Positive attitude and good communication skills Commitment to delivering a high level of guest service Confident telephone manner High level of IT skills Excellent grooming standards Company Industry Hotels / Hospitality Department/Functional Area Ticketing / Reservations Keywords Reservation Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Reservation Agent Jobs also searched Reservation Agent Jobs Ticketing Jobs Selling Jobs Sales Jobs Leisure Jobs Relationship Building Jobs Reservation Jobs Intercontinental Hotels Group Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals. More View Contact Details Contact Name/ Designation: - Website https://careersearch.ihg.com/en/all/all/job-details-page?jobNumber=EMEAA08382 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?