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Reservation Agent

Miramar Al Aqah Beach Resort

1 - 3 years Fujairah - United Arab Emirates

Diploma, Any Graduation. Any Nationality Female

, Posted on May 7, 2018 1 Opening

Job Description

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Handles all incoming reservations as well as outgoing reservations on the system.
Ensures that all reservation correspondence related to room reservations is properly handled and promptly answered maximum within 48 hours.
Maintains and complies with proper filling system related to reservations sub-department.
Ensures that all bookings, including: special requests, etc. are properly and accurately entered onto system.
Consistently updates rooms forecast reports and distributes daily arrival, weekly and monthly reservations related reports.
Accurately and correctly applies the hotel’s room rates according to rate structure & policy.
Accurately and correctly applies the market segments allocations throughout all incoming reservation as per the hotel Sales & Marketing P&P.
Correctly follows and applies hotel credit policy.
Participates effectively and actively in all front office and hotel training plans.
Copies and files arrival report, no-show report and cancellation report on daily basis according to the arrival dates order.
Ensures and promotes the awareness of the hotels special features and program among all front desk staff such as: (hospitality promise, children stay, corporate accounts program, non-smoking rooms, ……. etc)
Performs related duties and special projects as assigned.


Minimum 2 years experience from a 4 or 5 * hotel on the same field.
Excellent Interpersonal & Communications Skills.
Excellent Customer Service Skills.
Well versed with OPERA, Micros.
Experience in GCC is an advantage

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Reservation Agent

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Miramar Al Aqah Beach Resort

Iberotel Miramar Al Aqah Beach Resort is located on the east coast of the UAE in Fujairah, the smallest of the Emirates. Approximately 90 minutes from Dubai International Airport and just 45 km from Fujairah National Airport. This stunning five-star resort overlooks the sea and its own pristine priv ate beach with the stunning Hajaar Mountains as a backdrop. Tastefully designed in a low-rise Arabian/Moroccan style architecture that never rises above three floors, the center piece of this stunning hotel is the very large free form swimming pool with lots of sun loungers, umbrellas and shade available. The luxury Iberotel Miramar Al Aqah Beach Resort has well-appointed rooms and an excellent range of bars and restaurants. The standard of food is extremely high and the all-inclusive plan in the hotel represents outstandingly good value for money.
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