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Reservation Agent

Portemilio Hotel & Resort-KASLIK

Posted on August 14, 2019

2 - 3 years Lebanon - Lebanon

Any Graduation. Any Nationality

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Job Description

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Portemilio Hotel & Resort Kaslik is currently looking for a Reservation Agent:
- Processes reservations by mail, telephone, or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Prepares expected arrival list for front office use.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Makes sure that files are kept up to date.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- Open and close the availability as and when required of hotel in all the channels, and on the hotel website.
Previous hotel-related experience desired. Experience in Hotel software and their functionalities.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk


Front office Reservation Agent Front desk Packaging Sales Room Usage

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Portemilio Hotel & Resort-KASLIK

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Website https://www.hirelebanese.com/jobdetails.aspx?id=175549

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