We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG , you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips. We're growing; grow with us. Exceptional design meets contemporary comfort at voco Riyadh . We're on King Fahad Road at the heart of the city's booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.
Your day to day
As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales. DUTIES AND RESPONSIBILITIES Sell the hotel products and services using up-selling and suggestive selling techniques Promote the Hotel's (and IHG generally) products and services Maintain a high level of product and service knowledge about all IHG Hotels in your region Develop and maintain a regular pattern of sales calls Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone/fax/email Record special billing arrangements for groups and conventions Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval Maintain knowledge of special rates/ offers/ promotions Monitor reservation levels and inform Managers of current and future occupancy rates Prepare reports as requested (e.g. to travel agents, business houses etc) Prepare reservation sales reports
What we need from you
Ideally, you'll have a minimum of 2 years experience in Reservations role in a five-star hotel , ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software.