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Accor Hotels

Posted on June 20, 2019

1 - 2 years Sharjah - United Arab Emirates

Diploma(Hotel Management), Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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Key tasks
The Reservations Agent is responsible and accountable for all operations in relation to the Reservations Agent area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other talents and Departments of the Hotel.
The Reservations Agent must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Reservations Agent is also to pay particular attention to the use of the Guest History facility in the OPERA PMS system.
To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to over payment of unnecessary commission amounts.
Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all information is quickly on hand and easily located by all staff within the Front Office. Receives processes and confirms all room reservations channelled through the efficiently and courteously
Ensuring that reservations are processed based on the established room availability, applicable rates and billing arrangements.
Prepares the reservation on manual slips and proceeds to key in the system with all necessary information
Follow-up on letters of undertaking for credit arrangements and copies to Front Desk and Accounts for their follow-up
Handles all group tours/conventions from the initial blockage to the rooming list.
Handles requests for complimentary items, airport transfers as well as other amenities that may arise from time to time.
Handles all advance deposits received by crediting the amount into the correct guest s folio and issuing receipt to the sender.
Sells rooms in such a manner to maximize revenue and occupancy with guest satisfaction.
Works on the computer system and maintains the computer discipline at all times.
Attends meeting and training programs.
Adheres to Hotel s policies and procedures.
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure
and a desire to stretch your limits: that s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel s success
is due to the professionalism and enthusiasm of its 30 000 employees who
have been embodying the brand s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees:
"At Novotel, we grow faster" . To transform this promise into reality, Novotel
has implemented a unique human resources policy declined around five main
professional career paths. Novotel accompanies each employee throughout their career.
Integration, geographic mobility, bridging provision, skills development everyone
is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Hotels / Hospitality

Ticketing / Reservations

Desired Candidate Profile

Essential and optional requirements
Essential Requirements:
Desired candidate should have a minimum of 2 years experience as Reservation Agent role for Hotel Industry.
Must be computer literate with effective communication skills and an excellent command of written and spoken English, Arabic Speaker will be an advantage.
Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates




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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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