Reservation Agent Novotel & Ibis Gate Hotels Abu Dhabi, UAE

Accor Group

Job Title Reservation Agent Novotel & Ibis Gate Hotels Abu Dhabi, UAE Job Description Reservation Agent Novotel & Ibis Gate Hotels Abu Dhabi, UAE

Position Overview
Novotel & Ibis Gate Hotels, part of the Accor Group, is seeking a Reservation Agent to manage bookings, handle guest inquiries, and ensure smooth reservation operations. This role focuses on maximizing revenue, delivering exceptional customer service, and supporting guests throughout their booking journey.

Job Details
Location: UAE
Location City: Abu Dhabi
Industry: Hospitality / Travel
Function: Reservations / Front Office
Salary: 3500 5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full Time

Core Duties
Provide professional, friendly, and efficient service to all guests.
Accurately enter and maintain rooming lists for group and individual reservations.
Update and process reservations to ensure smooth check-ins and checkouts.
Maximize revenue through effective upselling and promoting hotel facilities.
Process booking requests, changes, and cancellations across multiple channels.
Coordinate with sales and other departments for special requests or arrangements.
Respond promptly to telephone and email inquiries.
Resolve guest issues or escalate to the relevant department when necessary.
Document and accommodate special requests in the system.

Candidate Requirements
Guest-focused personality with strong interpersonal skills.
Previous customer service or hospitality experience required.
Proficiency in Microsoft Windows applications.
Highly responsible, reliable, and team-oriented.
Fluency in Arabic is essential; additional languages are an advantage.
Prior experience with Opera or similar reservation systems preferred.
Strong problem-solving abilities and attention to detail.

Why Join Us
Access exclusive employee benefits and recognition programs.
Grow within a global hospitality network of 45+ brands in over 110 countries.
Opportunities for training, career development, and international transfers.
Work in a supportive and diverse team environment.

About the Company
Accor is a world-leading hospitality group with a diverse portfolio of hotels, resorts, and lifestyle destinations. In Abu Dhabi, Novotel & Ibis Gate Hotels offer a welcoming atmosphere, modern amenities, and exceptional service to create memorable guest experiences. Post Details