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Reservation Manager (In Charge of Revenue) Holiday Inn Abu Dhabi Downt

Crowne Plaza Hotels & Resorts - Middle East & Africa

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality


, Posted on March 17, 2018 1 Opening

Job Description

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Duties and Responsibilities
FINANCIAL RETURNS:
Manage Oxi balancing, extranets, certified wholesale allocations and ota s booking in reservation.
Prepare reports using both computerized reservation system and other computer software such as Word and Excel.
Record and manage bookings that failed to arrive.
Sell InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Totally aware of manual reservations in case of an unforeseen event of system break down or system maintenance.
Ensure the Reservation team is in full compliance with the Hotels credit policy.
Ensures interfaces are up and running.
Check for the cut off dates and coordinates with the Director of Revenue, Sales or Convention Sales for correct status.
Check confirmed and tentative blocks for the next 120 days.
Ensure that all reservations are entered correctly and daily correspondences are filed correctly.
Control inventory and rates on both Holidex and PMS.
Convert accommodation enquiries into confirmed bookings.
M Monitor the daily operations of reservations.
Conducts weekly revenue meetings with Operations Manager, Director of Sales & Marketing, Finance & Support Manager, F&B Manager and other Heads of revenue generating departments as required.
PEOPLE:
Supervise the operations of the Reservations department during shift
Conduct shift briefings in the reservation manager s absence
Ensure self and Reservation Team is complying with company grooming and uniform standards
Ensure self and Reservation Team complies with timekeeping and attendance policies.
Actively participate in training and development programs and maximize opportunities for self & team development
GUEST EXPERIENCE:
Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette
Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etc
Ensure that the minimum response time is maintained for all reservation requests
Demonstrate service attributes in accordance with industry expectations and company standards including:
Accurately and promptly fulfilling guest requests by understanding and anticipating guests needs
Maintain a high level of knowledge which will enhance the guest experience
Demonstrate a service attitude that exceeds expectations
Take appropriate action to resolve guest complaints.
Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
RESPONSIBLE BUSINESS:
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
Comply with the Company s Corporate Code of Conduct at all times
Familiarize yourself with the company vision and values which link into our model of desired behaviors that we expect all employees to display.
Ideally, you will have minimum 1 year of experience in a similar role in a 4 or 5 stars hotel.
You need to be result driven and highly passionate about your job with a great level of MS Office and OPERA system.
Excellent English communication skills with the ability to interact with our guests are vital.


Industry Type : Hotels / Hospitality
Functional Area : Ticketing / Reservations

Keywords

Reservation Manager Service MS Office Snacks Policies Training and Development English Communication Skills Team development Revenue generation Credit policy System maintenance

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Crowne Plaza Hotels & Resorts - Middle East & Africa

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