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Reservation Officer

Millennium & Copthorne - MILLENNIUM

Posted on April 24, 2019

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by the year 2020.
Job Location
Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business centre. Holidaymakers will appreciate our convenient city-centre location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 844 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Centre are only short drives away.
Key Job Responsibilities:
• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
• Answering guest request and replying email inquiries in a timely manner.
• Book and enter room reservation requests using the Property Management System / Opera.
• Enter group rooming lists while ensuring accuracy, as required.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Liaise with Sales and other departments as required.
• Follow department policies, procedures and service standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

Hotels / Hospitality

Ticketing / Reservations

Desired Candidate Profile

• Multi task, handling of Hotel incoming calls & Reservations process.
• PMS Opera knowledge
• Microsoft Outlook email handling experience.
• Telephone Techniques


Reservation Officer


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Millennium & Copthorne - MILLENNIUM

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