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Reservations Advisor - Arabic Speaker

EMAAR

Posted on October 9, 2019

1 - 2 years UAE - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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JOB PURPOSE:
To handle all Room Reservations and or inquiries pertaining to rates/packages/promotions through the telephone, fax, email & internet in a timely manner.
KEY RESPONSIBILITY:
• Handles incoming reservations received through the following, and feeds these data into the PMS, correspondingly:
• Telephone
• Facsimile
• E-mail/Internet
• Processes amendments and cancellations and enters these in the computer
• Replies to inquiries and reservations through facsimile and e-mail as received
• Prepares, processes, accomplishes the following tasks:
• Traces for the day
• Filing of all Reservation Correspondences
• Maintains complete knowledge of:
• All facilities/services, hours of operation
• All guest room layouts, bed types, decor, appointments and locations
• Room availability for any given day
• Restricted dates, rates and room types
• All room rates, packages and promotions
• Maintains complete knowledge and comply with all departmental policies and procedures
• Maintains complete knowledge of PMS and manual systems
• Sets up work station with necessary supplies and resource materials; maintain cleanliness throughout shift
• Answer telephone calls within 3 rings, using correct salutations and telephone
• Etiquette
• Process all reservation requests, changes and cancellations received by phone, fax,
• email and internet
• Ascertain callers' needs through open-ended questions
• Enthusiastically describe room accommodations and all amenities
• Obtain all designated information to book a reservation
• Accommodate special requests and designate such in system
• Access guest history records to best service guests; maintain accurate information in guest history files
• Sell the best rated room to meet the guest's needs; maximize rate for all reservations
• Promote and sell holiday and other packages to callers requesting reservations on designated dates
• Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates
• Explain guarantee and cancellation policies to callers; assign confirmation/ cancellation numbers and relay such to caller
• Relay accurate information on transportation arrangements from airport to hotel; input and document such requests
• Set up proper billing accounts (i.e., share-with, room/tax/incidentals, direct/special billing)/LPOs and process advance deposits according to Accounting policies and with proper authorizations
• Verify all reservation information with caller to ensure accuracy
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message)
• Process confirmation letters
• Refer requests for initial booking of group rooms to the Sales Department
• Handle guest complaints by following departmental procedures and ensuring guest satisfaction
Minimum Qualifications:
• Computer literate
• Should be able to effectively communicate with diverse groups
• Has the right attitude for the position
• Minimum 1-2 years in hotel experience required


Real Estate

Ticketing / Reservations

Keywords

Reservations Advisor - Arabic Speaker

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EMAAR

Emaar Properties is one of the most preferred and valuable real estate development companies in the world. Founded in 1997, the company has proven competencies in property, hospitality & leisure, shopping malls & retail with a focus on timely delivery, quality and design excellence in all its projec ts. Emaar Properties is a Public Joint Stock Company listed on the Dubai Financial Market and has successfully delivered several mega-developments in its core market, Dubai, as well as global markets. Some of the established communities by the company include Dubai Marina, Arabian Ranches, and Emirates Living.



The company has set an excellent record in transforming the real estate industry in Dubai by delivering world-class homes. Emaar considers its employees as its biggest asset and offers a broad spectrum of lucrative job opportunities. The company always looks out for flexible, passionate and enthusiastic people who enjoy challenges at the workplace while growing with the organization.

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