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Reservations Agent (Arabic Speaker)

Intercontinental Hotels Group (IHG)

Posted on January 13, 2020

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Your day to day
Complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers ensuring quality compliance is respected.
Negotiate with caller on an alternative rate if rate resistance is shown and cross refer to alternate property if requested hotel is full
Ensure sales principals and techniques are used when assisting guests in making reservations
Communicate with the Reservations Manager (as necessary) on any reservation issues that need attention or assistance
Manage all mail requests from guests and ensure timely responsiveness
What we need from you
Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
Strong interpersonal skills and excellent command of written and spoken English
Flexible with working hours and knowledge of OPERA system is preferred
What we offer
We'll reward all your hard work with a great salary and benefits and the chance to work with a fantastic team of people.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
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Reservations Agent (Arabic Speaker) at InterContinental Dubai Marina


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Intercontinental Hotels Group (IHG)

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