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Reservations Agent - Arabic Speaking

Dusit Thani Abu Dhabi

Posted on December 2, 2019

2 - 3 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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primary responsibilities:
• Maintains complete knowledge of:
• All guest room facilities/services.
• All hotel facilities/services and operations.
• Room availability, rates, packages and promotions.
• Restricted dates, rates and room types.
• Specific arrangements between hotel and travel agencies, corporate clients and reservation center/s.
• Internal (within the hotel) and external (city or country-wide) functi
• Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures.
• Processes all reservation requests, changes, and cancellations according to the standards.
• Observes proper telephone manners at all times.
• Maintains complete, accurate and timely information which are essential to the reservation.
• Handle guest queries, requests and complaints related to reservations in a polite and efficient manner.
• Sells the best-rated room to meet the guest's needs and maximize the room revenue.
• Suggest alternative date for requests on overbooked situation.
• Explains effectively the hotel's policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand.
• Assist the guest and provide additional guest service such as: transportation, marhaba, visa requests, restaurant reservations and tours.
• Set up proper billing accounts according to the policy.
• Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.


Hotels / Hospitality

Ticketing / Reservations

Keywords

Reservations Agent - Arabic Speaking

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Dusit Thani Abu Dhabi


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