Reservations Agent Dubai UAE

Accor Group

Core Duties

• Respond to guest inquiries regarding rates, room types, facilities, and services
• Process reservations accurately, securing necessary guest information and special requests
• Maintain accurate records of advance deposits, group bookings, and billing procedures
• Monitor daily inventory and update availability to optimize occupancy and room rates
• Apply upselling and cross-selling techniques to maximize revenue
• Communicate cancellation and guarantee policies clearly to guests
• Maintain reservation files and correspondence in an organized manner
• Coordinate with Front Office, Sales, and Accounts teams for smooth operations
• Assist with large events, hotel functions, and new openings when required
• Provide confirmation and cancellation details to guests via phone or email promptly
• Ensure compliance with hotel policies, departmental goals, and brand standards
• Deliver professional guest service while resolving inquiries and requests with efficiency