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Reservations Agent - German Speaker

Kempinski Hotel

Posted on May 4, 2018

3 - 4 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

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Job Description

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Reservations Agent
The incumbent of this position is responsible to
materialize the maximum number of requests and reservations.
Emerald Palace Kempinski Dubai
An impressive 100,000
square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously
appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by
pristinely landscaped tropical gardens are eight highly appointed royal villas
with stunning views of the Palm Lagoon. The hotel s wide variety of
international restaurants, boutique mall and cinema provide ample dining and
entertainment attractions. With its opening in 2018, the hotel s classical
design will complement the Kempinski Residences and Hotel Apartments Palm
Jumeirah, which has been developed in the same architectural style and is
located on the adjacent plot.
Key Responsibilities:
Responsibilities and essential job functions include but are
not limited to the following:
• Review daily reservation accuracy, rate compliance
from segment and source, system close-out when necessary and rate availability.
• Ensure clients satisfaction and adherence to
Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about
them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and
check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations

Hotels / Hospitality

Ticketing / Reservations

Desired Candidate Profile

Desired Skills & Qualifications:
• Bachelor degree in Hospitality or similar field
• Experience in a reservations department within the hotel industry
• Strong Opera systems skills
• Good knowledge of MS Office suite
• Excellent communication skills at all levels
• Excellent spoken and written English
• Any additional languages, including German, would be a benefit
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are


Hospitality Service English German MS Office suite Credit policy Entertainment Architecture Reservation Compliance

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