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Reservations Agent - Intercontinental Doha The City

Intercontinental Hotels Group (IHG)

1 - 2 years Other - United Arab Emirates

Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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We have an exciting opportunity for you to join our team as Reservation Agent . You will complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers. You will negotiate with caller on an alternative rate if rate resistance is shown and cross-refer to alternate property if requested hotel is full. You have to ensure that all sales principals are used for every call handled. You will also work to exceed set individual targets for every call handled and deal with any difficult callers with a calm and professional approach. You will communicate with the Team Manager as necessary on any reservation issues that need attention or assistance.
You should have at least one year relevant experience in a similar role in hotels/hospitality industry . You will bring with you strong interpersonal skills and excellent command of written and spoken English is required. You will need to be flexible with working hours and having knowledge of OPERA & HOLIDEX system is preferred
Ideally, you'll have a minimum 1 years post experience in Front Office and/or Hotel Reservation; and a year experience as Reservation Agent. You'll also have excellent communication skills, advance knowledge of OPERA PMS & Holidex Plus, excellent written & oral with proficiency in English and presentation skills.
In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG. You'll have the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.
To find out more about us or any other jobs with IHG please look at www.ihg.com/careers

Industry Type : Hotels / Hospitality
Functional Area : Ticketing / Reservations


Customer Service Front Office Hospitality Interpersonal Skills Reservation Agent Architecture Usage Relationship Executiveiness Executive

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Intercontinental Hotels Group (IHG)

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