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Reservations Agent


Posted on July 13, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
The main responsibility of the Reservations Agent is to maximise sales whilst delivering exceptional customer service, in aid of contributing to the overall success of the Reservations function.
Processes all reservations, indicating special requests and billing procedures where necessary and ensuring all required customer details are being captured.
Handles all calls effectively and efficiently, ensuring delivery of best-in-class customer service and minimum response times whilst adhering to company policies and procedures.
Monitors inventory and identifies any opportunities or issues that may arise.
Produces various reports in regards to sales, cancellations and no-shows, filing all documentation accordingly.
Communicates effectively to the caller on any need to know information i.e policies and procedures etc.
Facilitates guest inquiries about property by having good knowledges of the hotel and it s localities i.e opening hours, room availability, rates and room types, packages, promotions, entertainment, restaurants and special events etc.
Utilizes up-selling techniques and sales strategies to maximize property revenue.

Hotels / Hospitality

Ticketing / Reservations


Customer service Billing Sales strategy Inventory Packaging Room


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Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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