Reservations Agent

Accor Group

Employer Active

Posted 15 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Do

  • Respond promptly and professionally to reservation inquiries and booking requests
  • Enter rooming lists and maintain accurate records in the system
  • Maximize revenue through up-selling and recommending property services
  • Provide guests with detailed information on facilities, amenities, and promotions
  • Handle special requests and ensure preferences are recorded accurately
  • Collaborate with front office and other departments for smooth guest arrivals
  • Maintain knowledge of hotel policies, rates, and promotions

Desired Candidate Profile

Ideal Profile

  • Guest-focused personality with excellent communication skills
  • Previous experience as a Reservations Agent or similar role is an advantage
  • Familiarity with Opera or related reservation systems preferred
  • Strong interpersonal and problem-solving abilities
  • Fluency in English; additional languages are an asset
  • Organized, detail-oriented, and capable of working in a fast-paced environment

Company Industry

Department / Functional Area

Keywords

  • Reservations Agent

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Accor Group

Accor is a global hospitality group with over 45 brands, 5,500 hotels, and 10,000 restaurants across the world. In Dubai, Accor manages a diverse portfolio of lifestyle, luxury, and family-oriented hotels. Joining Accor means becoming a Heartist an ambassador of heartfelt hospitality while enjoying opportunities for career development and international mobility.

https://careersingulf.com/job/hospitality/reservations-agent-accor-dubai-uae/37693?offset=1100&show_emp=0