Reservations Agent
Hilton
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Answer incoming phone calls by following the hotels telephone etiquette at all times.
- Convert inquiries into contracted business.
- Respond positively to sales inquiries to develop future sales leads.
- Identify sales leads, as appropriate.
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation.
- Provide prompt and efficient service while maintaining the hotels brand standards.
Desired Candidate Profile
Previous experience in similar role.
- A passion for delivering great customer service.
- Excellent professional telephone manners and etiquette.
- Excellent communication skills (oral and written).
- Outstanding administration and organizational skills.
- Good computer proficiency.
- Arabic language skills.
Company Industry
Department / Functional Area
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Hilton
What will it be like to work for Conrad Hotels & Resorts?br> br> /strong>Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!
Read Morehttps://www.talentmate.com/jobs/uae/dubai/reservations-agent-for-conrad-dubai/2509-1884-1611