Reservations Agent Hilton Hotels

As a Reservations Agent at Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering guest Forbes standards service, options and other solutions to meet Guest's needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.
• Complete room reservations while using the OnQ property management system.
• Accept and deliver messages promptly and correctly for both Guests and management.
• Ensure wake-up calls are scheduled and taken place at the correct time.
• Respond positively to sales inquiries to develop future sales leads.
• Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Demonstrate knowledge of the hotel facilities and on-going promotions and use up-selling techniques to promote these offerings when appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information.
• Provide prompt and efficient service while maintaining the hotels brand standards.