Reservations Agent

IHG Hotels & Resorts

Job Title
Reservations Agent voco Dubai Dubai, UAE
Job Description
Reservations Agent voco Dubai Dubai, UAE

Role Summary
IHG Hotels & Resorts is seeking a professional Reservations Agent to join the voco Dubai team. In this role, you will handle guest reservations, manage room inventory, and provide outstanding customer service to ensure a seamless booking experience. You will also work closely with sales, revenue management, and front office teams to optimize occupancy and support the hotel s revenue goals.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Administrative / Clerical
Salary: 5000 7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Manage incoming reservation requests via phone, email, and online booking channels
* Assist guests with selecting suitable accommodations, providing accurate information on room types, rates, and availability
* Process bookings promptly and ensure compliance with hotel policies and brand standards
* Maximize occupancy by monitoring room blocks and managing inventory efficiently
* Apply rate structures correctly and promote upselling opportunities to enhance guest experience and revenue
* Handle group bookings, ensuring coordination with sales, banquet, and operations teams to meet requirements
* Maintain accurate guest data and reservation records in the hotel s database
* Collaborate with front office and housekeeping to ensure smooth guest arrivals and room readiness
* Support sales and marketing initiatives by promoting packages and special offers during the reservation process
* Ensure high-quality service standards are upheld, addressing inquiries and complaints with professionalism
* Stay updated on promotions, policies, and system updates to provide accurate assistance to guests

Ideal Profile

* Bachelor s degree in Hospitality, Business Administration, or a related field
* 2 4 years of reservations or front office experience in hospitality, preferably in a hotel environment
* Strong communication and organizational skills with excellent attention to detail
* Proficiency in hotel reservations software; Opera system knowledge is an advantage
* Fluent in English; additional languages are an asset
* Ability to multitask in a fast-paced environment and remain calm under pressure
* Team player with strong customer orientation and problem-solving skills
* Presentable personality, reflecting the professionalism of the hospitality industry

Why Join Us
At IHG Hotels & Resorts, we provide competitive pay, benefits, and access to international career opportunities. At voco Dubai, you ll work in a supportive and inclusive culture where creativity, collaboration, and service excellence are valued.

About the Company
IHG Hotels & Resorts is a leading global hotel group with a portfolio of well-known brands including voco, InterContinental, Crowne Plaza, and Holiday Inn. In Dubai, voco represents modern hospitality with character, sustainability, and warm service. Joining IHG means being part of a worldwide family committed to professional growth, diversity, and creating exceptional guest experiences in one of the UAE s most vibrant markets.
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