Reservations Agent
Marriott
Employer Active
Posted on 22 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Process reservation requests received by phone, fax, or email.
- Identify guest needs and match with appropriate room types.
- Verify availability, room rates, and booking conditions.
- Explain policies for guarantees, special rates, and cancellations.
- Record and manage special guest requests.
- Respond to inquiries about hotel services, facilities, and rooms.
- Apply sales techniques to maximize revenue.
- Enter accurate booking data into the reservation system.
- Follow proper steps when addressing guest concerns.
- Maintain confidentiality, professional appearance, and protection of company assets.
Skills Set
- Reservations handling
- System accuracy and data entry
- Guest service
- Upselling techniques
- Team collaboration
Desired Candidate Profile
Ideal Profile
- Strong communication and customer service skills.
- Ability to handle multiple tasks efficiently.
- Detail-oriented and comfortable using reservation systems.
- Team-oriented mindset and flexible approach.
Company Industry
Department / Functional Area
Keywords
- Reservations Agent
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Marriott
Sheraton Hotels & Resorts, part of Marriott International, has been a global gathering place since 1937. With more than 400 locations worldwide, Sheraton fosters connection, community, and meaningful guest experiences through thoughtful service and a strong sense of belonging.