Reservations Agent
Marriott
Employer Active
Posted on 26 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Position Overview
JW Marriott Marquis Hotel Dubai is looking for a Reservations Agent to support sales and marketing activities by managing guest reservations, inquiries, and loyalty program requests. This full-time, non-management role contributes directly to revenue generation, guest satisfaction, and brand consistency within a luxury hospitality environment.
Job Details
Key Responsibilities
- Handle guest calls, emails, and reservation-related inquiries in a professional manner
- Process room reservations, modifications, and cancellations accurately and efficiently
- Apply upselling and revenue-maximizing techniques while maintaining guest loyalty
- Manage Marriott Rewards transactions, including point redemptions and account updates
- Coordinate with Sales, Data Administration, and Accounting teams to resolve guest issues
- Offer approved complimentary benefits to enhance guest satisfaction where applicable
- Maintain accurate guest profiles and reservation records in designated systems
- Promote brand standards and service excellence internally and externally
- Perform general administrative tasks such as filing, email correspondence, and data entry
- Support management initiatives related to training, motivation, and service quality
- Ensure compliance with company policies, confidentiality standards, and asset protection
Why Join Us
- Full-time opportunity with one of the world s most recognized luxury hotel brands
- Dynamic work environment in one of Dubai s landmark hotels
- Exposure to international guests and global hospitality standards
- Continuous training and career growth opportunities within Marriott International
Desired Candidate Profile
Ideal Profile
- High school diploma or GED equivalent
- Minimum two years of experience in hotel reservations, customer service, or sales support
- Strong communication skills with a customer-focused approach
- Ability to work with reservation systems and standard office software
- Attention to detail and ability to manage multiple tasks efficiently
- Team-oriented mindset with a professional and service-driven attitude
Company Industry
Department / Functional Area
Keywords
- Reservations Agent
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury portfolio and is known for exceptional service, innovation, and career development. The hotel offers associates a supportive and inclusive environment where professionalism, teamwork, and guest satisfaction are at the core of daily operations.