Reservations Agent

Radisson Hotel Group

Employer Active

Posted on 13 Oct

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

  • Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
  • Builds and maintains effective working relationships with all key stakeholders.
  • Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Desired Candidate Profile

Skills and Experience:

  • Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
  • Supervises the reservations team fostering a culture of growth, development and performance within the department.
  • Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Builds and maintains effective working relationships with all key stakeholders.
  • Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
  • Arabic Speaker is a plus

Company Industry

Department / Functional Area

Keywords

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Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

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https://jobs.smartrecruiters.com/RHG/744000087334685-reservations-agent