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Reservations Assistant - Arabic Speaker


Posted on December 2, 2019

1 - 3 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Answer all incoming calls in an attentive, courteous and efficient manner.
Addressing guest/caller by name after checking on the name of caller.
Receive, record and process reservations from different sources using up-selling and suggestive selling techniques.
Identify the guest needs and accordingly determine the appropriate room type.
Maintain confidentiality of proprietary information;
Adhere to all Standard Operating Procedures of the department and the hotel.
Be up to date at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel
Process and respond within 24 hours to all reservation requests and inquiries.
Ensure all traces for the day per shift are printed and checked for appropriate action.
Ensure all extranets messages requiring action are responded within 24 hours.
Be pro- active in solving problems whenever possible.
Promote the Hotel s products and services by telephone, e-mail
Maintain a high level of product and service knowledge
Accept wait list reservations with approval of the manager.
Process amendments to reservations such as extensions, early departures, etc
Manage no show reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Reservations Manager or Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (e.g. to travel agents, business houses etc)
Prepare reservation sales reports
Maintain a good relationship with the Front Office and back of the house departments.
Ensure uniform and personal appearance is up to hotel s grooming standards.
1. Experience in 4 or 5 star property preferably in UAE.
2. Minimum of 1 year of experience as a Reservations Agent.
3. Must speak Arabic & English.
4. Opera / PMS knowledge would be an added advantage.
3. Should have good communication skills specially writing skills.
4. Guest focused and proactive approach.
5. Outgoing personality.

Hotels / Hospitality

Ticketing / Reservations


Reservations Assistant - Arabic Speaker


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