Reservations Assistant - Arabic Speaker JOOD PALACE HOTEL Dubai Posted on December 2, 2019 1 - 3 years United Arab Emirates - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Answer all incoming calls in an attentive, courteous and efficient manner.Addressing guest/caller by name after checking on the name of caller.Receive, record and process reservations from different sources using up-selling and suggestive selling techniques.Identify the guest needs and accordingly determine the appropriate room type.Maintain confidentiality of proprietary information;Adhere to all Standard Operating Procedures of the department and the hotel.Be up to date at all times of the Selling Strategy, rates, packages, groups and booking status of the hotelProcess and respond within 24 hours to all reservation requests and inquiries.Ensure all traces for the day per shift are printed and checked for appropriate action.Ensure all extranets messages requiring action are responded within 24 hours.Be pro- active in solving problems whenever possible.Promote the Hotel s products and services by telephone, e-mailMaintain a high level of product and service knowledgeAccept wait list reservations with approval of the manager.Process amendments to reservations such as extensions, early departures, etcManage no show reservations by investigation and recording of sameRecord special billing arrangements for groups and conventionsLiaise with Reservations Manager or Front Office Manager or Finance Manager for all reservations requiring credit approvalMaintain knowledge of special rates/ offers/ promotionsMonitor reservation levels and inform Managers of current and future occupancy ratesPrepare reports as requested (e.g. to travel agents, business houses etc)Prepare reservation sales reportsMaintain a good relationship with the Front Office and back of the house departments.Ensure uniform and personal appearance is up to hotel s grooming standards.Requirements:1. Experience in 4 or 5 star property preferably in UAE.2. Minimum of 1 year of experience as a Reservations Agent.3. Must speak Arabic & English.4. Opera / PMS knowledge would be an added advantage.3. Should have good communication skills specially writing skills.4. Guest focused and proactive approach.5. Outgoing personality. Company Industry Hotels / Hospitality Department/Functional Area Ticketing / Reservations Keywords Reservations Assistant - Arabic Speaker REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Reservation Assistant Jobs also searched Dubai UAE All Jobs Reservation Assistant Jobs in Dubai Reservation Manager Jobs in Dubai Ticketing Jobs in Dubai Sales Jobs in Dubai Opera Jobs in Dubai Front Office Management Jobs in Dubai Communication Skills Jobs in Dubai Reservation Assistant Jobs in UAE Reservation Manager Jobs in UAE Ticketing Jobs in UAE Sales Jobs in UAE Opera Jobs in UAE Front Office Management Jobs in UAE Communication Skills Jobs in UAE Reservation Assistant Jobs Reservation Manager Jobs Ticketing Jobs Sales Jobs Opera Jobs Front Office Management Jobs Communication Skills Jobs JOOD PALACE HOTEL Dubai View Contact Details Contact Name/ Designation: - Website https://www.hozpitality.com/jobs/9272412/reservations-assistant-arabic-speaker.asp Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?