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Reservations Manager - Movenpick Hotel Apartments Downtown Dubai

Movenpick Hotel

1 - 2 years Dubai - United Arab Emirates

Any Nationality

, Posted on May 11, 2018 1 Opening

Job Description

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As a Reservations Manager reporting to General Manager, you will manage a highly effective Hotel Reservations Department. A Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:
• Work with Sales and Marketing Teams to develop a strategic sales plan
• Manage the Reservations Department to meet and exceed budgeted targets
• Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
• Develop accounts, proactively, and coach the Sales Team to develop accounts successfully
• Seek opportunities, actively, to increase revenue
• Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
• Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service

Industry Type : Hotels / Hospitality
Functional Area : Administration

Desired Candidate Profile

• Previous experience leading a busy Reservations Team in a competitive market like UAE
• A passion for team coaching and development
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills and ability to build effective long-term relationships
• Excellent understanding of yield and diary management
• Analytical approach to work
• Should be an expert on OPERA


Customer service Analytical Team coaching Sales planning Management Monitor Market Hotel Coach Guest

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Movenpick Hotel

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