Reservations Officer Sofitel Dubai The Palm Resort & Spa Posted on July 4, 2018 1 - 2 years Dubai - United Arab Emirates Any Nationality Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Key tasks To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue. To recognize potential clients and to transmit information to the Sales Department. To recognize VIP guests and to apply the concerned policies. To maintain a good commercial relationship with all the bookers: guests/companies/agencies. To promote the Accor loyalty programs and the hotel promotions. To respect the privacy of the guests and the confidentiality of the information. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it. To report all guest comments or complaints. To call the supervisor or manager for advice in serious cases or if an approval is required. To properly use the telephone etiquettes as per Sofitel standards. To have a perfect knowledge of room types and rate structure. To ensure the accuracy of all booking information entered in the PMS. To maintain an accurate Guest History. To have a perfect knowledge of the hotel configuration and products. To achieve Quality Tools and Yield Management performance. To know the competitors and to gather information about their activities and sales. To provide updated reports and statistics to the Management and other departments. To follow up availability and rate charts on TARS and other booking systems / channels. To maintain database for ATACS follow up. To follow daily check-lists. Company Industry Hotels / Hospitality Department/Functional Area Ticketing / Reservations Desired Candidate Profile Essential and optional requirements • Excel • Power Point • Word • Op ra Keywords Research Associate Yield Management Guest Satisfaction Database Maintenance Quality Tools Sales Powerpoint Relationship Reservation Supervisor Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Reservation Officer Jobs in Dubai Ticketing Jobs in Dubai Promotions Jobs in Dubai Quality Tools Jobs in Dubai Yield Management Jobs in Dubai Loyalty Programs Jobs in Dubai Database Maintenance Jobs in Dubai Reservation Officer Jobs in UAE Ticketing Jobs in UAE Promotions Jobs in UAE Quality Tools Jobs in UAE Yield Management Jobs in UAE Loyalty Programs Jobs in UAE Database Maintenance Jobs in UAE Reservation Officer Jobs Ticketing Jobs Promotions Jobs Quality Tools Jobs Yield Management Jobs Loyalty Programs Jobs Database Maintenance Jobs Sofitel Dubai The Palm Resort & Spa We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Ã¢Â€ÂœFeel WelcomeÃ¢Â€Â� resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -SwissÃƒÂ´tel -Novotel -Suite Novotel -Mercure -Thalassa sea & spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1 More View Contact Details Contact Name/ Designation: - Website https://www.accorhotels.jobs/Offre-emploi/Reservations-officer Sofitel-dubai-the-palm-resort-spa,j,3,456124,fr.html Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?