Reservations Specialist Hilton Posted on June 30, 2020 2 - 5 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB • Assist in the day-to-day operations of the Reservations Department• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue• Produce quotations and written confirmation to all clients• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork• Assist in the recruiting, managing, training and developing of the Reservation teamjob requirements• Good organisational and administration skills• Positive attitude and good communication skills• Commitment to delivering a high level of customer service• Confident telephone manner• High level of IT skills• Excellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Knowledge of the hotel property management systems• Previous experience in the Reservations/Sales function within the hotel/leisure sector• Relevant degree or other qualification in a business disciplineNot Specified Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Reservations Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Specialist Jobs also searched Specialist Jobs Expert Jobs Associate Jobs Hotel Jobs Sales Jobs Operations Jobs Administration Jobs Hilton View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/cbe6c595-f885-4691-b75e-44cdcd7b0250-Reservations-Specialist-Hilton-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?