Reservations Supervisor
Accor Group
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Monitor daily reservations to ensure compliance and timely response to guest requests
Verify accuracy of guest details, rates, and payment methods in all bookings
Conduct spot-checks on reservations and oversee VIP arrivals
Organize and deliver on-the-job and weekly staff training sessions
Keep reservations staff updated on company and hotel developments, rates, and promotions
Maintain discipline, morale, and productivity within the department in line with hotel policies
Prepare reports, duty rosters, and other administrative tasks to support the department head
Promote a sales-focused culture by encouraging upselling and maintaining a strong sales attitude
Safeguard customer and staff information in line with company policies
Ensure high levels of guest service by handling requests accurately and efficiently
Participate in task force teams to support new hotel openings when required
Desired Candidate Profile
Minimum one year of experience in a similar role within a 5-star hotel
Bachelor s degree or equivalent qualification
Computer literacy with strong written and verbal English communication skills
Excellent interpersonal skills, pleasant appearance, and professional demeanor
Strong eye for detail and accuracy in reservations processing
Flexible, diplomatic, and able to manage demanding guest situations effectively
Ability to supervise, motivate, and train staff to maximize efficiency and service quality
Company Industry
Department / Functional Area
Keywords
- Reservations Supervisor
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Accor Group
Accor is a global leader in hospitality with a presence in over 110 countries, offering a diverse portfolio of hotel brands ranging from luxury to economy. With a focus on guest satisfaction, innovation, and sustainability, Accor provides rewarding career opportunities and limitless possibilities for employees worldwide.