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Reservations Supervisor

Kempinski Hotel

Posted on May 7, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Reservation standards are implemented and complied to.
• All relevant data is entered in the systems in a timely and accurate manner.
• Data is reviewed and analysed on an ongoing basis.
• All inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS are effectively managed.
• All distribution channels are returning appropriate availability and pricing for the following 365 days.
• New Revenue Management tools are being used, including IDeaS where applicable, Channel Manager, Opera, and any new/similar tools or reports.

Hotels / Hospitality

Ticketing / Reservations

Desired Candidate Profile

Desired Skills & Qualifications:
• Minimum of high school, Baccalaureate (Abitur), A-level exam
• Professional Certification (Bachelor, University Degree, Hotel School Diploma)
• Very good Opera central systems knowledge
• Knowledge of either Fidelio V6 or Opera PMS is imperative
• A minimum of 2 years experience in reservations, ideally in a supervisory role
• A proven track record of increasing revenue streams or strengthening the performance of a property
• Experience with reporting and market performance reports


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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