Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family. Holiday Inn is the first of its brand in Abu Dhabi featuring 203 modern and stylish rooms, wide variety of food & beverage outlets - Indulge in a variety of International flavors at the Silk Route Caf . For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline or visit Hubbly Bubbly, our shisha caf for a traditional Arabic experience under the stars. For Sushi lovers, SushiSan offers the sushi as it should be. Stock Burger Co. is a new casual dining concept defined by a perfect and always appealing pairing: premium burgers and craft brew. Grab a Starbucks coffee and pastry to go from Stay Fresh Caf or enjoy it in our lobby with an outdoor and all in addition to meeting rooms and banqueting facilities. The hotel is a kilometer away from Abu Dhabi National Exhibition Centre (ADNEC), very close to the diplomatic enclave. The hotel's fitness facilities are located at the top floor and offer great views of the city. Besides a well-equipped fitness room, Holiday Inn Abu Dhabi offers a pool and three massage rooms.
Your day to day
As Reservations Supervisor, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage telephone, fax and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue Produce quotations and written confirmation to all clients Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate Prepare revenue reports based on business needs Take over any other tasks and special projects which arise in the course of business.
What we need from you
Ideally, you will have two years of experience in a similar role with relevant school/college qualifications. Fluent speaking and writing skills in English is a must. You need to be highly customer oriented and very passionate about your job with a great attention to detail. The right candidate portrays a professional image at all times and posses strong multi tasking & analytical skills.
What we offer
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. We are an equal opportunity employer.
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