Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest s expectations.
It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Support the outlet manager in all operational and administrative aspects of Mosaic and if required of Aqua and be able to prioritise the required level of engagement in both areas depending on the business volumes and other related parameter and take charge of the outlet and the department in his absence.
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.
Create and maintain a great synergy between Mosaic and Aqua to assure maximum efficiency.
Support the Restaurant Manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation.
Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours.
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager.
Support the Restaurant Manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.
Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately.
Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets.
Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
Support the Restaurant Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
Assist the Restaurant Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.
Attend and participate all required meetings as scheduled.
Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours.
Ensure that Mandarin Oriental, Doha s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
Assist the Restaurant Manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha s procedures.
Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
High School qualification or equivalent.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Experience as Assistant Restaurant Manager in a high volume restaurant with highest levels of service is preferred.
A minimum of 3 years of experience working in a 5-star hotel environment, including 1 year in Food and Beverage.
International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
If you are interested in joining our team apply today!