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Restaurant Hostess

Kempinski Hotel

Posted on October 10, 2019

2 - 3 years Egypt - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Key Responsibilities:
• Responsible to Assistant Restaurant Manager /
Restaurant Manager.
• Report to duty punctually wearing the correct
uniform, clean and well pressed including appropriate shoes (polished) and
name tag at all times according to the hotels dress
code & Kempinski grooming standards, maintaining a high standard of
personal appearance and hygiene at all times.
• A courteous, professional and efficient service
is provided at all times.
• All duties and tasks are performed as per the
tasks required at the outlet.
• Be knowledgeable of all services and products
offered by the hotel.
• Have a thorough knowledge and understanding of
all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain
and perform up selling all items offered by the department assigned as well as
offering alternatives.
• Monitor operating supplies, equipment and reduce
spoilage and wastage successfully.
• Ensure that the place of work and surrounding
area is kept clean and organized at all times.
• Successfully perform opening and closing
procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and
efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the
supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS
system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules
& regulations established in the hotel s policy manual and the hotel s
policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with
staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings,
departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties
as assigned by the Department Head.
• Respond to any changes in the department as
dictated by the hotel management.
• Assist in carrying out scheduled inventories of
products and operating equipment.
• Perform any other assigned reasonable duties and
responsibilities as assigned.
• Project at all times a positive and motivated
attitude and exercise self-control.
• Maintain and update the restaurants guest
history.
• Maintain a legible and up to date reservation
book.
• Maintain and coordinate the printing of the
respective restaurant menus.
• Maintain excellent communication to all related
departments i.e (Guest Services and Concierge departments, Restaurant Reservations and All other F&B outlets, In Room dining and
Banquet Service).
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

* Desired Skills & Qualifications:
• Egyptian Nationality.
• Experience in an F&B service role.
• Ability to work and communicate in multinational environment, including excellent oral and written language skills in Arabic and English; Any Additional languages are a plus.
• Ability to work as part of a team, thrive under
pressure in challenging circumstances and come up with proactive, rational
solutions.
• Excellent written and verbal communication
skills.
• Excellent organizational and time management
skills.
• Applies a professional, confidential and ethical
approach at all times.
• Works in a safe, prudent and organized manner.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word is beneficial.
• Sense of responsibility.
• Team player.
• Works well under pressure.

Keywords

Restaurant Hostess

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.





The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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