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Restaurant Manager

Foodmark

Posted on May 26, 2019

3 - 5 years Jeddah, Al Khobar - Saudi Arabia

Any Graduation. Any GCC National, Indian, Saudi Arabian Male

Opening 01

Job Description

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Restaurant Manager comes with a passion and long term vision for restaurant, this vision shapes other people’s action and decisions. They form great teams; they set the ground rules while enabling a team and its members to achieve their full potential. They know enough about their restaurant and people, but they don’t get bogged down under pressure, they walk the talk; they feel empowered and empower people creating trust and a reputation for integrity. They go beyond their call of duty to consistently deliver EPIC Experience in accordance with the Brand and Operating Standards ensuring customer satisfaction and profitability.

The complete success lies when a restaurant manager displays ownership of the restaurant and treats the restaurant and the team members like their own

KEY RESPONSIBILITY AREAS:

Financial

• Achieving top line sales by leading the restaurant team to achieve sales target
• To ensure sound financial control of the restaurant in accordance to set financial parameters by managing income and expenditure to ensure required return on investment
• To ensure business growth by monitoring business performance indicators (Sales: Year on Year & Actual Vs Budget, Gross Profit, ATV, Customer Count, Menu Mix, Day Parts, Complaints /reviews/ ratings, labour turnover, payroll and staff cost percentage vs sales) on a daily/weekly basis, communicate the results to the management team and develop & manage an action plan to promote the improvement
• Analyses the sale point wise (Dine-in, delivery & drive in) and grow them month on month
• Finding opportunities and reasons of sales loss and bridge the gap
• Identify opportunities for external and internal events/group including outside catering and execute the same
• Ensure proper execution of central marketing initiatives at store level
• Work with Operations Manager and Home Delivery Manager to Identify the opportunities to maximise the home delivery business
• Ensure bottom line achievement of the restaurant
• Ensure preventive maintenance is done for all the equipment as per the calendar to reduce sales loss and costly repair
• Ensure all cash related polices in the GSP are being followed at the restaurant

People

• Provide leadership and direction to all key reports and wider team - Communicate restaurant’s goals and objectives, and accomplishment of these with the team
• To develop and monitor rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements
• Work with HR, Operations Manager and Training Manager to ensure recruitment, on boarding and training of all new and existing team members are pro-actively done as per brand standards
• Monitor progress on shift goals and creates a culture of accountability and team work
• Recognize staff performance and creates a culture of excellence via reward and recognition during the shift with clearly articulated shift goals
• Applies progressive discipline as needed, and in line with company policy and local regulations
• To ensure effective staff development and succession planning for the restaurant.

Operations Excellence

• Know brand standards and “leads by example”
• To ensure adherence to opening and closing procedures as per brand/Foodmark policy and procedure
• Ensure staff are trained & certified on –
o Food safety as per local regulations
o Brand SOP’s as per stations
o Fire & Safety as per local requirements

• Monitor internal & external audits of the restaurant , communicates the results with the management team and develop & manage a corrective action plan to improve results
• To ensure efficient stock control management at the restaurant
• To ensure repairs and maintenance are taking place
• Prepare floor plan for shift at least 30 minutes before shift to reflect “aces in their places” for expected
Volume -Complete all pre-shift checks to ensure restaurant is prepared for volume of expected sales in all key areas such as: cash/ change, product availability, equipment, people positioning.
• To Ensure cash handling process is followed as per general security policy
• To communicate and ensure compliance to the brand operational standards and operating requirements

Customer

• Monitor customer complaints/reviews/feedback and ratings on a daily basis. Responds to the complaints as per brand/company policy and procedure.
• Provide a high level of customer service to members, guests, visitors and fellow employees
• Provide EPIC Hospitality Service for all customers, colleagues and subordinates


Restaurants / Catering / Food Services

Top Management / Senior Management

Desired Candidate Profile

• Passion towards hospitality
• Working under pressure
• Commercial and business acumen
• Highly self-motivated
• People & Leadership Skills
• Customer Orientation
• Coaching skills
• Competitive

Keywords

Restaurant Management Hospitality Restaurant Manager

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Foodmark

A division of the Landmark Group, Foodmark operates internationally-franchised and home-grown restaurant brands across the GCC. The company prides itself as an outstanding operator of the most authentic, casual-dining brands in the GCC. They are purpose driven with a vision to create EPIC moments. T hey aim to deliver an exceptional guest experience and value for money through brands which include Carluccio's, Zafran, Max's Restaurant, Max’s All About Chicken, and Chi’Zen across the GCC and Nando’s in Saudi Arabia.
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