Restaurant Operations Manager

Confidential Company

Oversee the day-to-day operations of all Food & Beverage outlets, ensuring seamless service delivery and exceptional guest experiences.

Maintain high standards of food quality, presentation, hygiene, and customer service across all locations.

Lead, mentor, and develop outlet managers and F&B teams to drive performance and employee engagement.

Manage staffing plans, scheduling, and workforce productivity to meet business requirements.

Monitor sales performance, control labor and food costs, and ensure achievement of revenue and profitability targets.

Prepare and manage operational budgets, analyze financial reports, and implement corrective actions where required.

Handle guest feedback and complaints professionally, ensuring timely resolution and service recovery.

Oversee inventory management, procurement processes, supplier relationships, and stock control procedures.

Ensure compliance with food safety regulations, HACCP standards, health & safety policies, and company procedures.

Conduct regular operational audits and inspections to maintain quality and compliance standards.

Collaborate with marketing teams on promotions, seasonal campaigns, and revenue-generating initiatives.

Analyze market trends, competitor activities, and customer preferences to identify business growth opportunities.

Drive continuous improvement initiatives to enhance operational efficiency, guest satisfaction, and overall business performance.