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Restaurant Reservations Agent - Arabic Speaker

JW Marriott Marquis Hotel Dubai

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on February 28, 2018 1 Opening

Job Description

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To serve the guests in accordance with
the JW Marriott standards of Food and Beverage Quality Service.
Display aggressive hospitality with
both guests and co-workers.
Take pride in all facets of the
service to include quality, appearance and professionalism.
To assist the restaurants in
reservation, in order to accommodate as many guests as possible for the profit
and revenue.
To ensure guests satisfaction at all
time without jeopardizing the quality of service.
• Minimum of 2-year experience of a similar position within a
five star hotel
Skills and Knowledge
• Telephone etiquette
• Hospitable
• Able to work under pressure
• Able to up-sell
Education or Certification
• Basic Schooling (College degree
Preferred; 4-year experience in the food and beverage professional area)
following are specific responsibilities and contributions critical to the
successful performance of the position:
• To learn by heart F&B Menus and its Promotions.
• Updating ResPak bookings - is first priority on opening
shift and closing shift.
• To be proactive in selling, taking reservations, sending
proposals and confirmations, responding to F&B business related queries
through emails, by fax or via post. Business correspondence/Guest Comments Cards
- review all emails, guest comment cards, proposals and confirmation letters
for follow-up and action. All
correspondences must have a cover letter with complete name of the addressee. No correspondences will be released without
sender s signature. Guest comment cards
must be monitored daily.
• Attending queries telephones have to be answered within
of three rings in friendly and professional manner at all times. Offer immediate assistance and information
• Taking reservations ResPak must be opened when taking
reservations. If ResPak is not
available, bookings must be taken on a piece of paper tentatively. Callback procedure must be made to ensure
booking is in placed after encoding the reservations. All reservations taken before the date of the
event is considered tentative unless it is pre-paid. Guest(s) must be notified on the day of their
booking for confirmation otherwise booking has to be removed if no confirmation
is made. Cut-off date must be informed
to the guest(s) when taking of the bookings.
• Open communications information related to operations,
reservation details, and agendas externally or internally must be coordination
with colleagues, department concerned and immediate superior.
• Be on time be at the office on time and not few minutes
or so. Follow call-in procedure of
Associates handbook when coming late or absent, please be informed that these
issues are not tolerable unless with valid reason(s).
• Leaving the station never to leave the station without
informing colleagues. Never to leave without a reliever during the operation
• DBM (Database Management) assist encoding correct
details of the guests regularly in the ResPak.
• DP (Daily Packet) assist in typing information on the
daily packet page for F&B, page # 3.
Once attachments are received printing and distribution must be
done. Receiving attachments cut-off is
at 3pm. Daily packet must be printed at
exactly 3pm.
• Sales and marketing up selling and cross selling of
restaurants must be on top priority and Loyalty card is secondary.
• Attend any additional jobs assigned by your immediate
• Work as team in the department and practice clean as you
go procedure.

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Hospitality SPA Health club Luxury Printing Cross selling Service quality confirmation Database management Business correspondence

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JW Marriott Marquis Hotel Dubai

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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