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Restaurant Reservations Agent - Arabic Speaker

Marriott International - Middle East and Africa

2 - 3 years Dubai - United Arab Emirates

Other(Other). Any Nationality

, Posted on March 21, 2018 1 Opening

Job Description

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To serve the guests in accordance with the JW Marriott standards of Food and Beverage Quality Service.
Display aggressive hospitality with both guests and co-workers.
Take pride in all facets of the service to include quality, appearance and professionalism.
To assist the restaurants in reservation, in order to accommodate as many guests as possible for the profit and revenue.
To ensure guests' satisfaction at all time without jeopardizing the quality of service.
• Minimum of 2-year experience of a similar position within a five star hotel
Skills and Knowledge
• Telephone etiquette
• Hospitable
• Able to work under pressure
• Able to up-sell
Education or Certification
• Basic Schooling (College degree Preferred; 4-year experience in the food and beverage professional area)
The following are specific responsibilities and contributions critical to the successful performance of the position:
• To learn by heart F&B Menus and its Promotions.
• Updating ResPak bookings - is first priority on opening shift and closing shift.
• To be proactive in selling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails, by fax or via post. Business correspondence/Guest Comments Cards - review all emails, guest comment cards, proposals and confirmation letters for follow-up and action. All correspondences must have a cover letter with complete name of the addressee. No correspondences will be released without sender's signature. Guest comment cards must be monitored daily.
• Attending queries- telephones have to be answered within of three rings in friendly and professional manner at all times. Offer immediate assistance and information required.
• Taking reservations - ResPak must be opened when taking reservations. If ResPak is not available, bookings must be taken on a piece of paper tentatively. Callback procedure must be made to ensure booking is in placed after encoding the reservations. All reservations taken before the date of the event is considered tentative unless it is pre-paid. Guest(s) must be notified on the day of their booking for confirmation otherwise booking has to be removed if no confirmation is made. Cut-off date must be informed to the guest(s) when taking of the bookings.
• Open communications - information related to operations, reservation details, and agendas externally or internally must be coordination with colleagues, department concerned and immediate superior.
• Be on time -be at the office on time and not few minutes or so. Follow call-in procedure of Associates handbook when coming late or absent, please be informed that these issues are not tolerable unless with valid reason(s).
• Leaving the station - never to leave the station without informing colleagues. Never to leave without a reliever during the operation timings.
• DBM (Database Management) - assist encoding correct details of the guests regularly in the ResPak.
• DP (Daily Packet) - assist in typing information on the daily packet page for F&B, page # 3. Once attachments are received printing and distribution must be done. Receiving attachments cut-off is at 3pm. Daily packet must be printed at exactly 3pm.
• Sales and marketing - up selling and cross selling of restaurants must be on top priority and Loyalty card is secondary.
• Attend any additional jobs assigned by your immediate superior.
• Work as team in the department and practice clean as you go procedure.

Industry Type : Hotels / Hospitality
Functional Area : Ticketing / Reservations


Restaurant Reservations Agent - Hospitality SPA Health club Recruitment Luxury Printing Cross selling Service quality confirmation Database management

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Marriott International - Middle East and Africa

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