RESTAURANT RESERVATIONS AGENT Mandarin Oriental Hotel Group Posted on November 4, 2019 1 - 2 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities:• Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality• Proactively handle customer queries and escalations through telephone and email• Contribute to revenue objectives through maximising booking conversions• Where appropriate upsell and promote all restaurants to guests• Ensure group and event booking requests are completed and handed to team in agreed time scales.• Keep up to date with information and training required to complete role effectively• Flexibility to work to demands of the business including rotational shifts• Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base• Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy• Any other duties as may reasonably be requested by the managementSkills & Qualifications• 1-2 years experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)• Communicate effectively with various customer profiles to deliver their expectations (essential)• Demonstrate good knowledge of Microsoft Office (essential)• Fluent in English spoken and written (essential)• Team player• Demonstrates good knowledge of a table management/reservation system.• Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)• Experience in F&B industry Company Industry Hotels / Hospitality Department/Functional Area Ticketing / Reservations Keywords RESTAURANT RESERVATIONS AGENT REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Reservation Agent Jobs also searched Dubai UAE All Jobs Reservation Agent Jobs in Dubai Ticketing Jobs in Dubai Customer Service Jobs in Dubai Spoken English Jobs in Dubai Customer Handling Jobs in Dubai Call Quality Jobs in Dubai MS Office Jobs in Dubai Reservation Agent Jobs in UAE Ticketing Jobs in UAE Customer Service Jobs in UAE Spoken English Jobs in UAE Customer Handling Jobs in UAE Call Quality Jobs in UAE MS Office Jobs in UAE Reservation Agent Jobs Ticketing Jobs Customer Service Jobs Spoken English Jobs Customer Handling Jobs Call Quality Jobs MS Office Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website https://careers.mandarinoriental.com/cw/en/job/507851/restaurant-reservations-agent Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?