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Restaurant supervisor

Casper & Gambinis

3 - 5 years Lebanon - Lebanon

Bachelor of Arts. Any Nationality


, Posted on June 8, 2018 1 Opening

Job Description

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Job Purpose:
Assists the Head of Operations in the daily floor operation and makes sure that all members are providing excellent quality of service.
Main Tasks:
Prepares the weekly schedule and table rotation of employees, sends it to HOO for approval;
Prepares the weekly sales report & sends it to HOO for approval (Supervisor Duty );
Retrieves & prepares the transaction report (Gross & Net) for E-filing and submits it to the HOO;
Manages the monthly & weekly crockery & general inventory and shows it to his / her direct reports (Supervisor Duty);
Prepares all reports related to promo, deletes and submits them to the HOO with clarifications;
Prepares the General Order report (Based on Par level sheet) via Business Portal (Nonfood items) and sends it to the HOO for approval;
Fills the Team Leader Log book & shares it with the Head of Operations;
Supports the Head of Operations in the daily operation;
Replaces & plays the role of the HOO (during his absence) in terms of handling all problems and taking decisions related to the operation (Supervisor Duty);
Receives the daily cash out from waiters & prepares the report including tips sheet to the HOO accordingly;
Follows up regarding all administrative duties related to team members;
Fills all complaints related to the daily problems happened with customers and sends it to the HOO for approval;
Checks the opening & closing procedures checklist to make sure that the floor is ready to host customers and supports his / her direct reports in it;
Prepares the Fond de Caisse before shift in order to exchange money for waiters during service;
Checks the cleanliness & maintenance of the restaurant on a daily basis and coordinates with the HOO accordingly;
Coordinates with the Kitchen in Charge in case of any incident during the shifts;
Handles the deletion of all promotions, wrong orders on the system & table transfers;
Supports all staff during rush hours & coordinates with kitchen in case of any problem;
Solves all problems related to customers & visits each table for having feedback to measure the level of customer satisfaction;
Hosts all customers & handles the waiting list in case of any;
Handles all take away orders from customers;
Manages closing procedures & follows up on checklist;
Leads, manages & coaches all team members;
Follows up on the induction program of new joiners and provides feedback accordingly;
Performs other related tasks might as required from management
Job Competencies:
Leadership skills, Problem solving skills, decision making skills, coaching skills, customer service skills, high time management skills, detail oriented skills & multitasking skills.
Key Performance Indicators:
Mystery shopper report (Part related to Floor )
Total number of Voids (Waiter Mistake )
Branch Sales Target
Number of complaints ( Related to Floor )
Job Requirements:
Previous solid experience in the Food & Beverages industry,
Minimum 3 5 years of experience as Head Waiter.
Holds a BA or TS degree in hospitality management or related field.
Has good English & computer skills, presentable & has values.


Industry Type : Restaurants / Catering / Food Services
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality management Business Analyst Administration Customer service Restaurant Supervisor Customer satisfaction Operation Supervisor Time management Branch sales Incharge

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Casper & Gambinis


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Website https://www.hirelebanese.com/jobdetails.aspx?id=154297


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