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Restaurant Supervisor

Kempinski Hotel

Posted on February 25, 2019

2 - 3 years Muscat - Oman

Any Nationality

Opening 01

Job Description

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Kempinski Hotel Muscat
Located in the modern community of Al Mouj, Muscat, and encompassing over six kilometres of stunning coastline, Kempinski Hotel Muscat is an unparalleled luxury beach resort in the capital of Oman. The hotel features 310 comfortable rooms and suites, state-of-the-art meetings and events facilities, a business centre and an executive lounge. Ten world-class restaurants and bars provide a remarkable dining experience. Two swimming pools and a kids pool, a kids club and a tennis court, along with various outdoor and water sports activities will ensure to spend an exciting and adventurous time. The hotel leisure facilities also feature a luxurious spa and a fully equipped health club.
Restaurant Supervisor
serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

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Key Responsibilities :

All rules & regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP.

The service team is well managed, having delegated the appropriate tasks to the team members.

The sales are driven to the outlet s full potential and that budget is adhered to.

A High quality of product and service is maintained in the outlet.

The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

A courteous, professional and efficient service is provided at all times.

All duties and tasks are performed as per the tasks required at the outlet.

Be knowledgeable of all services and products offered by the hotel.

Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Successfully perform opening and closing procedures established for the assigned outlet

Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety.

Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

Undertake reasonable tasks and secondary duties as assigned by the Department Head.

Respond to any changes in the department as dictated by the hotel management.

Assist in carrying out scheduled inventories of products and operating equipment.

Perform any other assigned reasonable duties and responsibilities as assigned.

Projecting at all times a positive and motivated attitude and exercise self-control.

Have a complete understanding of the monthly profit and loss statement of the department.

Lead the service and act as a role model to the team.

Ensure a flawless service to the highest standards and as required by the department and the hotel.

Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.

Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Keywords

Restaurant Supervisor

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.





The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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