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Retail Coordinator

Ritchmont

1 - 2 years Dubai - United Arab Emirates

Any Nationality


, Posted on May 8, 2018 1 Opening

Job Description

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MAIN PURPOSE
The Sales Executive is responsible for assisting the operations of the Partner Boutiques (Qatar, Bahrain, Kuwait & Lebanon), providing the necessary analysis of their performance to guide decision-making, ordering and providing visual merchandising + CRM support.
KEY RESPONSIBILITIES
1. Administration & retail operations
• Validate with the Area Sales Managers the monthly commission/incentives for the boutiques.
• Follow up on uniforms orders.
• Support with follow up on payments and make a monthly report to Retail Director.
• Transfer information to Cartier Boutiques when required/ forwarding products news (novelties) to clients in a timely fashion and get orders when necessary.
• Collect customer feedback on new launches and provide them to the marketing team.
• Maintain a close follow up on SAV related matters- including checking policies are followed, pieces correctly sent to Richemont FZE and returned on time back to market.
• Ensure the commercial policies and retail guidelines are implemented and respected.
• Follow up on credit/debit notes & ensure correctly processed.
• Maintain updated staff lists of all Partner Boutiques.
• Order of boutique stationery and make sure they are as per the Cartier guidelines.
2. VM & SDP support
• Coordinate with the Visual Merchandising Manager to ensure VM guidelines are implemented in the Partner Boutiques.
• Coordinate the seasonal windows ordering and implementation on time.
• Ensure constant availability of sales accessories including trays & gloves.
• Coordinate the change of Fa ade visuals between the boutique and supplier and make sure it is done on time.
• Communicate the boutique snag list to the SDP team, follow up and ensure its implementation.
• Ensure the Cartier boutique environment is maintained as per guidelines, including flowers, staff grooming & customer service.
• Ensure that maintenance & cleaning contracts in place per boutique.
3. Boutiques Coordination
• Follow up of performance of sales team and put actions to improve it.
• Work with ASM and Coach Team to organize session of coaching within the boutiques.
• Visit the Partner Boutiques and ensure they are following the correct VM guidelines with correct assortments in place.
• Follow up on plans for new spaces in existing Boutiques.
4. CRM Support
• Analysis on clients: men/ women/age/nationality/ frequency/ how much they spend.
• Order of stationery and make sure they are as per the Cartier guidelines.
• Make sure all Wishing cards/ new books are sent on time. Work on an agreement with a supplier to handle mailings.
• Follow up with the boutique on the gifts to be sent to VIPs.
5. Meetings Events & Office Support:
• Assist on organizing meetings, seminars & trainings.
• Support PR & Events team with partner events and exhibitions.
• Coordinate with Retail, Marketing & Events departments to ensure effective communication on work relating to partners.


Industry Type : FMCG / Foods / Beverages
Functional Area : Sales / Business Development

Keywords

Customer service CRM Accessories Visual Merchandising Windows Retail marketing Cards Coaching gifts Financial Analyst

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Ritchmont


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