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RETAIL CUSTOMER SERVICE SUPERVISOR

Client of Plum Jobs FZE

Posted on January 10, 2019

3 - 4 years Abu Dhabi - United Arab Emirates

Diploma(Other). Any Nationality

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Job Description

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Client Profile
Our client is a well-established retail centre and we are recruiting an experienced Customer Service Supervisor to join their team in Abu Dhabi to manage the customer service team and ensure that all customers and visitors enjoy a convenient and successful shopping experience that leads to increased sales and customer satisfaction.
The Role
Supervise, lead and train the customer service team to ensure that high levels of customer service are met and maintained, and all customer issues are dealt with promptly and resolved satisfactorily.
Liaise with operations for customer feedback and suggestions and conduct customer surveys.
Interact with visitors and customers over the telephone or face to face to provide customer advice, resolve issues and complaints and provide comprehensive information about the centre and services.
Liaise with tenants for promotions, loyalty programs and events.
Liaise with security, operations, engineering and retailers for any issues related to the mall operations.
Essential Skills & Experience Required
Minimum 3 years UAE experience in face to face retail customer service within shopping malls, retail centres or large brand stores manning busy reception and front desk areas.
Proficient use of a computer and PoS system.
Education
Diploma educated as a minimum
Candidate Profile
Arabic male aged between 28 32.
Fluent in English and Arabic must be able to read, write and speak fluent English and Arabic.
Must be able to work on a shift pattern, weekends and public holidays.
Currently living in the UAE preference will be given to candidates living in Abu Dhabi.
Excellent communication, interpersonal and presentation skills.


Helpdesk / Customer Service / Telecalling

Keywords

Security Operations Customer Service Supervisor Customer Satisfaction Front Desk Recruitment Supervisor Retail Management Sales Training

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Client of Plum Jobs FZE

Based in the UAE, Plum Jobs is a boutique recruitment, headhunting and executive search consultancy. The company is a proven leader in talent acquisition across MENA, the UAE, and Levant regions. It provides recruitment support to organizations in Asia Pacific, North America and Europe who have a st rong presence in the local markets. The company has partnership with local SMEs, regional corporate organizations and multinationals to provide them the suitable candidates.



Plum Jobs has expertise in recruiting in various industries including, FMCG, Education, General Trading, Tourism & Leisure, Construction, Financial Services & Insurance, Healthcare, Facilities Management & Property Services, and Oil & Gas, among others. Its recruitment expertise includes HR Training & Development, Accountancy & Finance, Administration & Business Support Services, Business Development & Sales, and Logistics & Warehouse Management. The company’s philosophy is to establish long-term relationships by matching the right candidates with the right positions.

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