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Retail- IT Support

Global Technology Services LLC

Posted on January 10, 2019

4 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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• Ensure completeness of functionality, of business operations by perfect and accurate analysis through legacy systems implemented around Retail Business Units.
• Ensure error free IT systems by testing of specific modules as per defined.
• Participate in testing of application in Maintenance Windows with GIT/SLA infrastructure.
• Troubleshoot, analyse and solve the incident which is not able to solve by UHD team.
• To reassign the calls to MCM, SLA Vendors, HO IT helpdesk if the call cannot be resolved within the agreed time frame.
• Timely escalation of calls in terms of Third party vendors and ensuring services from them as per committed response time. Follow up and effective communication between other SAS team and third-party vendors.
• Initiate the Close of calls in a timely manner on Help Desk system, ensuring quality help desk data are gathered.
• To identify the root cause analysis of all the calls assigned to Automation Team.
• Validate root cause analysed by UHD.
• End to end analysis from site applications to HO applications.
• Recommend Creating Service Requests (SR’s) for bugs and coordinate with Oracle/Microsoft to fix these bugs based on coordination of application Team.
• Providing the download reports from the site systems where the system report is not available.
• Testing Interfaces based on test scripts provided by vendor/Project team.
• System Integration Testing based on test scripts provided by vendor/Project team.



Retail SQL Oracle

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Global Technology Services LLC

Global Technology Services (GTS) is a wholly owned subsidiary of the Emirates National Oil Company (ENOC) a Government of Dubai Company. It is an Information and Technology company offering value added services to a variety of customers spanning a spectrum of industries and regions.

With over 10 years in business, GTS has set its vision to be the best implementation house for innovative business solutions and support services in the region. Its global operating model is designed to ensure that its customers receive consistent, efficient and cost effective services with client intimacy, sound industry knowledge and unwavering focus on result oriented consulting and cutting edge adaptation of technology that are the hallmark of the GTS culture.

GTS is a Platinum Partner of Oracle and has received several awards of achievements and excellence.
GTS provides the following horizontal lines of services across vertical industries: consultancy, software development, implementation, data migration and conversion, training, upgrade services, on-site and off-site support models, and outsourcing.
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Name/ Designation:
Rajeshwari.M - Sr.Recruitment Officer

Website https://www.gtsuae.com

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