Retail- IT Support Global Technology Services LLC Posted on January 10, 2019 4 - 5 years Dubai - United Arab Emirates Any Graduation. Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB • Ensure completeness of functionality, of business operations by perfect and accurate analysis through legacy systems implemented around Retail Business Units. • Ensure error free IT systems by testing of specific modules as per defined. • Participate in testing of application in Maintenance Windows with GIT/SLA infrastructure. • Troubleshoot, analyse and solve the incident which is not able to solve by UHD team. • To reassign the calls to MCM, SLA Vendors, HO IT helpdesk if the call cannot be resolved within the agreed time frame. • Timely escalation of calls in terms of Third party vendors and ensuring services from them as per committed response time. Follow up and effective communication between other SAS team and third-party vendors. • Initiate the Close of calls in a timely manner on Help Desk system, ensuring quality help desk data are gathered. • To identify the root cause analysis of all the calls assigned to Automation Team. • Validate root cause analysed by UHD. • End to end analysis from site applications to HO applications. • Recommend Creating Service Requests (SR’s) for bugs and coordinate with Oracle/Microsoft to fix these bugs based on coordination of application Team. • Providing the download reports from the site systems where the system report is not available. • Testing Interfaces based on test scripts provided by vendor/Project team. • System Integration Testing based on test scripts provided by vendor/Project team. Company Industry Retail Department/Functional Area Software Development / Application Development (IT Software) Keywords Retail SQL Oracle Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Retail Jobs also searched Dubai UAE All Jobs Interfaces Jobs in Dubai SAS Jobs in Dubai Oracle SQL Jobs in Dubai Test Scripts Jobs in Dubai System Integration Testing Jobs in Dubai IT Helpdesk Jobs in Dubai IT Support Jobs in Dubai Interfaces Jobs in UAE SAS Jobs in UAE Oracle SQL Jobs in UAE Test Scripts Jobs in UAE System Integration Testing Jobs in UAE IT Helpdesk Jobs in UAE IT Support Jobs in UAE Interfaces Jobs SAS Jobs Oracle SQL Jobs Test Scripts Jobs System Integration Testing Jobs IT Helpdesk Jobs IT Support Jobs Global Technology Services LLC Global Technology Services (GTS) is a wholly owned subsidiary of the Emirates National Oil Company (ENOC) a Government of Dubai Company. It is an Information and Technology company offering value added services to a variety of customers spanning a spectrum of industries and regions. With over 10 years in business, GTS has set its vision to be the best implementation house for innovative business solutions and support services in the region. Its global operating model is designed to ensure that its customers receive consistent, efficient and cost effective services with client intimacy, sound industry knowledge and unwavering focus on result oriented consulting and cutting edge adaptation of technology that are the hallmark of the GTS culture. GTS is a Platinum Partner of Oracle and has received several awards of achievements and excellence. GTS provides the following horizontal lines of services across vertical industries: consultancy, software development, implementation, data migration and conversion, training, upgrade services, on-site and off-site support models, and outsourcing. More View Contact Details Contact Name/ Designation: Rajeshwari.M - Sr.Recruitment Officer Website https://www.gtsuae.com Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?