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Retail Make up Artist - UD

Chalhoub Group

2 - 3 years Bahrain - Bahrain

Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

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Job Summary
The Make Up Artist is responsible for achieving optimum sales and targets by ensuring a high level of Guest Experience and professional standards. The Make Up Artist provides makeup demonstrations to customers and guides them through right make up combinations. He/she is also accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising.
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
Main Responsibilities
• Guest Experience Focus
• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products
• Sales Focus
• Generate sales, while achieving line and sales targets, using make up knowledge
• Push make up sales during events, promotions and launches
• Sell-out target tracking at store level
• Generate daily sales reports
• Participate in achieving incentives
• Post launch sales tracking at store level
• Ensure monthly make-up sessions are reached
• Ensure merchandising levels in the store are met as per the brand guidelines.
• Stock Replenishment
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures.
• Consultation and Demonstrations
• Advise customers on the most appropriate range of products to use
• Demonstrate usage of various make up products
• Assist and guide customers in make-up application.
Physical Requirements for the Job
Standing
Not Required 10% 25% 50% 75% n Extremely Frequent
Visual Color Detection
Not Required 10% 25% 50% 75% n Extremely Frequent
Ideal Profile
Education
Minimum High School, Certification in make-up application
Previous Experience
2 years in a similar filed
Linguistic Skills
English
Excellent n Good Fair Preferable Not Required
Arabic
Excellent Good Fair n Preferable Not Required
Russian
Excellent Good Fair n Preferable Not Required
Retail Technical Competencies
Core Competency
Description
Supporting Skills
Level of Expectation
1. Retail Affinity & Understanding
Demonstrates a passion and understanding of retail across markets, channels and brands through the discovery and development of insights
• Appropriate use of Retail Operating Model Knowledge
• Brand, Category, Channel (e-commerce), Market and Competitive Insight
• Right Store and Perfect Store Principles
Foundation
2. Business & Commercial Acumen
Demonstrates a real understanding of best in class business practices, is able to create and develop sustainable own concepts, efficiently manage franchises, and maximise return on investment
• Proficiency in key retail financial levers
• Proficiency in Supply Chain Dynamics
• Negotiation Skills
• Selling Skills
Foundation
3. Operational Excellence
Implements business plans hands on, with efficiency and agility, strong financial control, and seamless execution, resulting in consistent healthy business growth
• Retail Planning Skills
• Executing Key Business Operations
• Managing Performance
• Managing People
Intermediate
4. Foresight & Creativity
Thinks and acts ahead, demonstrating the ability to unlock opportunities that build and share an ambitious future
• Identification of the future state and articulation of the big picture
• Introduction of new ideas and ways of thinking
• Responsibility and risk calculation in order to achieve the relevant Group vision
Foundation
5. Superior Guest Experience
Applies compelling shopper insights and knowledge to create a superior end to end shopper experience which generates goodwill and long term customer relationships resulting in Company growth and market leadership
• Accuracy of guest profiling
• Command of critical customer service drivers to ensure high standards
• Delivery of unique and rewarding customer experiences
Intermediate
6. Organisational Adaptability
Ability to evolve with the steps of evolution and culture within the organisation, and to engage with and align internal and external stakeholders effectively
• Ability to secure company wide buy in and commitment for ideas
• Connects and communicates effectively inside and out
• Effective internal communication
• Ability to switch between strategic and hands on approach
Foundation
Behavioural Competencies
Manners
and Attitude
Always stay positive, even under difficult circumstances. Build rapport with customers and colleagues
Teamwork
Show team leadership qualities. Always willing to help others to achieve the team's goals
Trustworthiness
Always stay punctual. Can always be relied upon to deliver what was promised. Anticipates others' needs and over-delivers
Job Segment:
Merchandising, Retail Sales, Retail


Industry Type : Retail
Functional Area : Other

Keywords

Customer service Merchandising Supply chain Business operations Stock replenishment Operational excellence Performance management Financial control Retail planning Retail sales Recreation

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Chalhoub Group

Established in 1955, the Chalhoub Group has grown to become one of the leading partners for luxury across the Middle East. Based in Dubai, the company offers expert retail, distribution and marketing services for luxury brands. Over the years, the Group has made its mark as one of the major players in the beauty, fashion and gift sectors of the Middle East region. For its commitment towards promoting sustainable business, the Chalhoub Group has been awarded the CSR Label from the Dubai Chamber of Commerce for three consecutive years from 2013 to 2015. It has also been accepted as a new member of the United Nations Global Compact Community.



The group is committed to building brands in the Middle East by providing excellent services to its partners and outstanding experience to its customers. The group’s passionate team of professionals assists in the same by blending their expertise and intimate knowledge of luxury.



The Chalhoub Group has a staff of more than 12000 people spread across over 650 retail stores situated in 14 countries. The rapidly growing group is constantly on a look out to expand its workforce by adding more highly skilled and dedicated professionals to its team. The company attributes its success to its employees and goes an extra mile in providing career development opportunities to those who are passionate about their work.
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