Manager - Retail Pharmacy Operations NMC healthcare LLC

Job Description

Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (Abu Dhabi, Al Ain, Dubai, Sharjah, etc.).

Responsibilities

1. Retail Strategy & Execution

• Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.
• Set and track store-level and network-wide targets (sales, margin, basket size).
• Drive SOPs and enforce planogram and visual merchandising compliance.

2. Product Portfolio & Category Management

• Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).
• Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.
• Negotiate with vendors for pricing, promos, shelf support and rebates.

3. Sales Performance & Promotions

• Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).
• Use sales data and analytics to evaluate performance and pivot tactics.
• Research market trends and benchmark against peers .

4. Store Operations & Merchandising

• Standardize store layouts and ensure front-shop compliance (audits).
• Oversee inventory health—monitor stock‑outs, dead stock, and turnover.
• Drive cross-functional collaboration with unit managers, pharmacists, and marketing.
• Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.

5. Cross-functional Integration

• Integrate with procurement, supply chain, finance, and marketing.
• Support offline front-shop alignment and home delivery strategies.

Work closely with the technology/innovation team to develop online sales channels.