A retail operations manager has a broad role, and the specific responsibilities will vary between different companies, but generally it includes monitoring and analysing the current operation process to check its effectiveness , and working out a strategy for improving if necessary in order to maximise sales.
By managing day-to-day activities, analysing statistics and reading and writing reports, operations managers play a vital role in any company.
Operations managers also have to do a lot of liaising with other team members,including interacting with managers of different areas of the organization, like buyers, head divisions, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.
Operations manager is in charge of general oversight for several different retail locations and coordinates with HR executives, branch managers, marketing manager. sister companies, service providers, budgeting dept, finance dept.