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Retail operations Manager

Propel consult

Posted on May 13, 2019

1 - 2 years Other - Oman

Any Nationality

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Job Description

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To promote the Business Unit within the country, region and globally, delivering exceptional service, product and knowledge to our customers and ensuring sales, margin and profit are achieved in line with our overall business strategy.
To oversee and manage the day to day retail operations effectively and efficiently, maximising sales and ensuring the security of stocks and cash in accordance with company policy.
Drive retail business turnover and profits
Ensure maximum sales and profits are achieved through correct planning, forecasting and allocation of resources
Lead, manage and develop the Retail Management team
Drive Sales and PAS (Passenger Average Spend)
Consistently ensuring delivery of exceptional customer service and shop floor standards
Maximise financial returns from retail operations
Ensure that sales targets are met by the effective communication of relevant information to Duty
Managers & Supervisors and taking corrective action in the event of sales slowdown
Motivate the Retail Management team to achieve sales growth through customer satisfaction
Ensure adequate staffing levels are in place to meet demand, both in peek and off peak
Drive improvements leading to increased sales (Shift excellence, Rostering tools, real-time sales analysis)
Implement and drive improvements leading to better On-Shelf availability (OSA audits, Auto-internal replenishment, Auto External Replenishment)
Provide leadership, motivation and ongoing coaching within the operation to cultivate a successful, agile and effective team
Liaise with MIS, Finance Department, Purchasing, Security, DM’s, Marketing and Merchandisers to
maximize sales and return on sales for the business
Work with Buying and Marketing teams to deliver exceptional product to customer, including all promotions
Coordinate with the Retail Management team (and Training Manager where applicable) to ensure the shop floor team are trained to deliver the highest retail standards and that any additional or on-going training is implemented
Work with the General Manager and Retail Management team to deliver profits and costs within budget
Work with the logistics team to minimise stock loss, and ensure on shelf availability reach targets of
97% at all times
Work with Buyers to perform product range reviews, evaluate their results and make necessary improvements with a view to drive profitability on a continuous basis
Work with Buying and Logistics teams to reduce aged stock to acceptable levels
Drive the Retail Management team to support and implement change programmes and direct them to a successful conclusion


Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Have a proven track record in the development and operation of retail operations (8+ years’ experience)
Have a third level qualification in a relevant business discipline
Be sales and performance driven
Have strong management and proven interpersonal ability
Hold significant stakeholder management experience
Possess the ability to identify and evaluate opportunities for and to implement change
Possess the ability to adapt to varying cultures, work ethics and practices
Be self-motivated and able to develop a result orientated environment
Be inspirational and can develop motivated goals orientated team
Strong Financial and Commercial acumen
Travel Retail experience desirable
Experience in Buying/Supply Chain operations


Retail operations Manager

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Propel consult

Established in 2009 by Barry Prost and Jamie Groom, Propel Consult provides a broad range of high quality recruitment and management consultancy services to employers in the Middle East. The company’s professional services focus on these distinct specialist divisions:

- Oil & Energy

- Construction & Engineering

- Human Resources

- Banking & Finance

Originally established in Ireland, the company is headquartered in Bahrain, which is also its centre of excellence for the region to facilitate the retention of corporate standards, culture and values. The company’s mission is to add value to its client organizations by continually delivering the best quality human resource solutions that save both money and time. Its range of services includes:

- Database Search

- Structured Interviewing & Selection

- Ancillary Consulting Services (Exit Interviews & Salary Surveys)

- Managed Advertising Assignment

- Integrated Project Management

With a team of over 100,000 employees that include highly experienced, dedicated and qualified professionals, Propel Consult is always on the lookout to hire the top talent for different positions and roles.

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Website https://recruitcrm.io/jobs/propelconsult

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