Retail Operations Specialist - Zimmermann, Middle East Chalhoub Group

Reporting to the Retail Director ME,
the Retail Operations Specialist, will
be responsible for facilitating the achievement of stores sales targets and
execution of the client experience through management of Retail operational
efficiencies. To identify opportunities that support the ME growth of the business by implementing
strategic objectives that will enable all Retail KPIs to be met and exceeded.
To oversee the implementation of Policies and Procedures that promote
consistency, productivity, and performance.

Broad Areas of responsibilities will include:

RETAIL PROJECTS:

• To
  implement, manage and oversee retail projects to maximize sales and operational
  efficiency for the store and business.
• To
  ensure management of projects and platforms are maintained and updated
  accordingly.
• To train
  store teams to use retail projects, platforms, and portals in-line with
  business expectations.
• To
  manage, implement and oversee retail sustainability initiatives and ensure they
  are in-line with company values and standards.

TEAM SUPPORT AND COMMUNICATION:

• To
  oversee communication sent to stores via Z-learning platform and Emails.

• To hold
  Conference Calls with the stores teams to go through new and/or updated
  Policies and Procedures or new systems/portals, as required.
• To
  assist the Retail Management team, plan the yearly training Seminars for
  Regional Managers and Store managers across Retail Stores

ADMINISTRATION:

• To
  create, manage and keep up to date the Policies and Procedures for ME Retail as required.
• To
  ensure that administration is carried out accurately and efficiently in line
  with Zimmermann's Policy and Procedures.

CLIENT RELATIONS AND DATABASE:

• To
  compile weekly reports on new customers added to the Zimmermann database and
  provide feedback to Management, Stores, Regional Managers and Trainers when
  necessary.
• Assisting
  stores to acquire and grow the Zimmermann client database through engaging and
  maintaining professional customers relationship.

KEY PERFORMANCE INDICATORS:

• P&P
  are created in accordance with the business needs and maintained.
• Policies
  and procedures are always accurate and up to date.
• Weekly
  and Daily reports are prepared with accuracy and in a timely manner.
• Administrative
  tasks and reports are completed in the required timeframe with accuracy.
• Weekly
  reports on customers details entered to the database on a weekly basis are
  checked and reported to the stores and the retail team.
• Store s
  client database is managed according to the business expectations.