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Retail Sales Manager


Posted on October 23, 2019

2 - 8 years Manama - Bahrain

Any Graduation. Any Nationality

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Opening 01

Job Description

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To drive and deliver high customer service levels using the conversation selling model measured by KPIs, mystery shop and daily coaching / observations ensuring that all operational, risk & compliance standards are also upheld. This role will typically cover up to 10 stores. The RSM will be responsible for managing and coaching the front line staff to achieve revenue and Profitability targets. The role drives sales, customer service including all revenues from retail stores and all controllable direct retail costs, direct support costs, and allocated shared costs.

 Ensure accurate execution, from team, of all costumer-facing transactions while adhering to excellent customer service standards.
 Manage all productivity standards and targets for sales market region, and coach sales consultant team to meet high performance potential.
 Monitor and develop the sales consultant team performance with consistent focus on team and individual skill development, transaction processing efficiency, and operational consistency.
 Strategically create and manage relationships with business partners to promote and drive sales.
 Lead and drive company initiative alignment, performance evaluations and reviews, subject matter expertise on all company products and services, and positive team morale.
 Ensure the quick and accurate response to all customer inquiries in person, written, and over the phone
 Manage inventory for all locations in line
 Maintain store appearance for all locations (including: signage, maintenance, cleanliness, etc.
 Strategically drive sales through the training and execution of all customer service training programs and all employee development programs.
 People management including coaching, full performance based rostering, payroll input, annual leave management, retention, recruitment & performance mgt
 Manage local relationships (landlords, airports etc) – day to day operational account management.
 Manage walk up retail KPIs

Banking / Financial Services / Broking

Sales / Business Development

Desired Candidate Profile

Role Specific Experience and Skills
• Change management experience and
• Leadership of global team skills
• A demonstrable track record of delivery in the areas of key responsibility
• Understanding of retail sales culture and ability to work closely with on-the- ground sales teams
• Strong process and procedure capabilities
• Strong understanding of risk in a retail and financial services

Leadership & management
• Self-aware, open-minded with a high degree of personal and professional integrity
• Commercial acumen
• Strong commercial acumen and ability to apply solid commercial judgment in their area of expertise
• Strong relationships
• The ability to manage strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

Performance and results focus
• A strong record of performance delivery in their area of expertise, through increased sales and cost management
• The ability to analyse issues, develop solutions and influence key decisions, balancing risk with results
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex


Retail Sales Manager Sales Manager Retail Sales Counter Sales Currency Trading Financial Services Broking Banking Retail Retail Manager

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