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Retail Store Manager/Supervisor

Albatha Holding

Posted on January 14, 2020

2 - 8 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Arabic National, Any European National, Indian, Filipino

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Job Description

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We are looking for Retail Store Manager/Supervisor

Job Purpose:

To maintain outstanding customer service as per Ecity standards, generating sales, merchandising, and safeguarding company assets.

Key Performance Area 1: Business Performance

• Effectively sell products / services & extended warranties through understanding of the Customer’s needs, tailoring a solution to meet those needs, and closing the sales.

• Ensure a proper product demonstration at all times.

• To achieve the sales objectives for the assigned section.

• Update/print/install price & product information labels for the assigned section.

• Ensure proper product display & “in-store merchandising”.

• Maintain knowledge of current sales and promotions, policies regarding refunds/exchanges, and security practices.

• In the absence of the Team Leader to manage the team in performing tasks such as duty schedules etc.

• Work according to the set business operating procedures.

• Adherence to company policies, code of conduct, disciplinary procedures.

• Monitor inventory levels and communicate when inventory replenishment is needed.

• Participate in year-end inventory and cycle counts.

• Developing a strong product knowledge as well as customer knowledge.

Key Performance Area 2: Customer Focus

• Follow the F.I.S.H principles to achieve customer satisfaction.

• Greet customers politely and ascertain what each customer wants or needs and aid them in locating merchandise.

• Sell to customers by explaining product feature vs. benefits.

• Schedule home deliveries directly with customers and coordinate with the services team to ensure timely delivery of products.

Key Performance Area 3: People Development

• Provide on-the-job training to new sales employees.
• Mentor and coach less experience employees to become more effective sales people.

Key Performance Area 4: Quality Excellence

• Communicate customer requests which encourage improvements in the current procedures to the management on a regular basis.

• To be the ambassador for the best business practise, ethics and code of conduct and ensure that the business should be conducted with uncompromising honesty and integrity while dealing with customers.

Job Specific Competencies:

• Product Knowledge
• Selling Skills
• Strong communication & interpersonal skills
• Customer / public relationship skills
• Multilingual skills for English/Arabic/3rd language


Sales / Business Development

Desired Candidate Profile

Qualifications: Bachelor Degree.

Experience: Minimum of 2-3 years in retail/sales.

Compulsory Additional Qualifications: PC skills.

Desired Additional Qualifications: SAP knowledge


Store Manager Store Supervisor Store incharge Retail sales Business Development SAP Electronics retail customer relation public relation

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Albatha Holding

Albatha Holding

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